TROUBLESHOOTING
Franklin (T-Mobile) Wireless Hotspots Software Update
Instructions to Update the Hotspot Wirelessly (Over the Air):
- Plug in hotspot power cord and turn on hotspot (if it is not already on).
- Temporarily and gently remove bottom hotspot cover.
- Press the reset button underneath the bottom cover for about 10 seconds. (It is the small button above the battery, labeled as “RESET”.) The display window will say “Factory Reset restarting now”. The hotspot will restart and appear to be normal. However when the hotspot fully starts back up, it will eventually check for software updates and install the latest firmware (if needed) that resolves an auto reset issue and possibly some other hotspot issues. The software updates and firmware update may take several minutes (approximately 5-10 minutes).
- Snap the bottom cover back onto the hotspot.
- You may need to turn the hotspot back on if it shuts off after the software updates and/or firmware update.
Once all of these steps are completed, the hotspot should work again.
Anaheim Union High School District
501 N. Crescent Way, Anaheim, CA 92801
Phone (714) 999-3511 Fax (714) 520-9754
Hours: Mon - Fri 7:45 am to 4:30 pm